Privacy Policy xe888

1 Information We Collect

In operating a safe and compliant online gambling platform, xe888 needs to collect several categories of personal information from players. These categories include:

• Identity information: full name, identity card number (MyKad), date of birth, nationality and gender.
• Contact information: email address, mobile number and current residential address.
• Financial information: bank account number, e-wallet details (Touch 'n Go, ShopeePay), and records of deposit and withdrawal transactions.
• Platform usage data: activity logs, betting records, login and logout times, and game history.
• Device information: IP address, browser type, operating system, and the type of device used to access the platform.
• Verification documents: copies of identity documents uploaded during the Know Your Customer (KYC) process.

Collecting this information is a basic requirement to fulfil licensing compliance obligations, prevent fraud and money laundering, and ensure responsible gambling is observed among our players.

2 Purpose of Data Collection and Processing

xe888 processes your personal information only for legitimate purposes, including:

• Verifying player identity and ensuring all users meet the age limit of 21 years.
• Processing deposits and withdrawals securely through supported payment methods.
• Carrying out anti-money laundering (AML) checks and fraud prevention.
• Providing efficient and responsive customer service via live chat and email.
• Sending players account-related information, bonuses and service updates.
• Improving platform security and monitoring suspicious activity.
• Complying with legal obligations and applicable international licensing regulations.
• Analysing usage patterns to improve the overall playing experience.

3 Disclosure to Third Parties

xe888 does not sell, rent or disclose players' personal information to any third party for independent commercial purposes. However, there are certain situations that require limited and controlled data sharing:

• Payment processors: payment service providers such as e-wallet gateways and FPX need to receive minimum transaction information to process deposits and withdrawals.
• Game technology providers: game software providers that work with xe888 may receive gameplay session data that does not directly identify individuals.
• Regulatory and enforcement bodies: when required by licensing authorities, law enforcement bodies, or a valid court order.
• Identity verification services: third-party KYC providers that help verify the authenticity of players' identity documents.

In all of the above situations, xe888 ensures that parties receiving the data are bound by adequate confidentiality and data protection agreements.

4 Personal Information Security

Player data security is xe888's top priority. We implement various technical and organisational measures to protect personal information from unauthorised access, loss, alteration or unintended disclosure.

• All data communications between your browser and xe888 servers are encrypted using SSL/TLS protocols.
• Account passwords are stored in cryptographic hash form — we do not store passwords in plain text.
• Access to the player database is restricted to authorised staff only and is controlled through a multi-factor authentication system.
• Internal security audits are conducted regularly to identify and address any system vulnerabilities.
• An incident response plan is in place to ensure any data breach is handled promptly and accurately.

5 Use of Cookies and Tracking Technologies

xe888 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small files stored on your device when you visit this website.

The types of cookies we use include:

• Session cookies: required to maintain your login session and ensure the basic functions of the platform run correctly. These cookies are deleted when you close your browser.
• Preference cookies: store your settings such as preferred language and display preferences to provide a more personalised experience.
• Analytics cookies: help us understand how players interact with the platform so we can improve it over time.
• Security cookies: help identify suspicious activity and protect player accounts from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience using the xe888 platform.

6 Players' Rights Regarding Personal Data

As an xe888 player, you have the following rights regarding your personal information that we hold:

• Right of access: you have the right to request a copy of the personal information we hold relating to your account.
• Right to rectification: if any of your information is inaccurate or outdated, you may request that we correct it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal information, subject to our data retention obligations.
• Right to restrict processing: you may request that we restrict the processing of your data in certain recognised situations.
• Right to object: you have the right to object to the processing of your data for certain purposes such as direct marketing.
• Right to data portability: you may request that your data be transferred in a machine-readable format to you or another party you specify.

To exercise any of the above rights, please contact the xe888 customer service team via the platform's live chat or our support email. Requests will be processed within a reasonable timeframe.

7 Data Retention

xe888 retains players' personal information for as long as the account is active or as long as necessary to fulfil the original purpose of collection. When an account is closed, certain information may be retained for an additional period to meet legal obligations, licensing regulations, and audit requirements.

Financial and transaction records are retained in accordance with compliance requirements set by our international licensing body. Once that retention period ends, your data will be securely deleted or anonymised.

8 Changes to This Privacy Policy

xe888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service developments. Any amendment will take effect as soon as the latest version is published on this website.

When significant changes are made, we will notify players via their registered email or a notice displayed on the platform. You are advised to review this page from time to time to ensure you are always aware of the latest content of xe888's Privacy Policy.

Continued use of the xe888 platform after an amendment is published will be taken as your acceptance of the updated terms.

9 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how xe888 handles your personal information, please contact our customer service team. We are available 24/7 and ready to assist in Malay and English.

You can reach us via:

• In-platform live chat: available directly on the xe888 website after logging in, with immediate response.
• Support email: [email protected] — for privacy enquiries that require written documentation.